Technology Upgrade
COMING SOON
Technology Upgrade
COMING SOON
We’ll be upgrading our internal technology systems in late summer, and it’s all about enhancing how we serve you. For a smooth transition to the new system, please be sure we have your most up-to-date email, phone or cell number before the launch. Please also make sure you know your member (account) number.
It's easy to update your information
Log into your Online Banking account and click Additional Services then Update Contact Information to submit a ticket with your updated contact information. You may also visit a branch near you to update your information in person.
Dates to Remember
On Friday, August 29 at close of business, the following services will not be available until the morning of Tuesday, September 2:
- Online Banking
- Mobile Banking
- Bill Pay
- Audio Response
- Shared Branching
- ATM Balance Inquiries & Transfers
Our contact center will be open to assist with questions: 9am–5pm, August 30–September 1.
During the upgrade, all Debit and Credit Cards will be on reduced limits and you will need to record your transactions beginning at 10:00PM on August 29 through approximately 9:00AM on September 2. You will also not be able to perform balance inquiries or balance transfers at any ATM. Deposits made at our ATM from August 29 to September 2 will not post to your account until September 2.
FAQs to help guide you through the upgrade process
Definitions
Online Banking – banking accessed through the website at downeastcu.com
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Downeast CU mobile banking app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
What is a technology upgrade? A technology upgrade is when our internal processing system, also known as a core system, is updated to a new software platform that performs all major functions and transactions, as well as manages data.
Will the credit union branch be closed during the technology upgrade? Yes, all credit union branches will be closed Saturday, August 30 and will reopen Tuesday, September 2 at normal business hours.
Will my account number(s) change? No, accounts will retain their current number.
Will any part of my direct deposits, payroll deductions, or automatic payments change? No, you should see no change in your direct deposits, payroll deductions, or automatic payments. Everything should still come into the same accounts and distribute to the accounts requested.
Are my funds still safe and secure? Yes, your funds remain secure at Downeast CU. All Downeast CU accounts will continue to be insured by NCUA (National Credit Union Administration) for up to $250,000 per individual account holder. Refer to NCUA.gov for more information.
Is my personal data still safe and secure? Yes, your personal data and account information are safe and secure as always.
Will transactions in the branches change? No, transaction processes will not change.
How can I save my online account history before the technology upgrade? Online Banking members can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX formats before August 29. Statements will be available to those enrolled in eStatements.
Will I be able to complete an online loan application during the technology upgrade? Yes, our Consumer, HELOC and Mortgage Loan Applications will be available during our technology upgrade from our website. We will respond to all applications after Tuesday, September 2.
What do I need to do prior to the system upgrade?
Most importantly, you need to confirm that your cell phone, home phone, address, and email addresses are up-to-date in the current Online Banking System. See above with how and where to update this information.
Also, if you need to register, you will need your account/member number. Your number is on the member ID card that was provided to you when you first became a member. If you can’t locate your member ID card, please call our office at 800.427.1223.
Deposit Accounts
Will I have to order new checks? No, you will not need to order new checks. The MICR number on your current checks remains the same.
Will the Downeast CU routing number change? No, the routing and transit number will not change. The Downeast CU routing number is 211288996.
ATM, Debit, and Credit Cards
Will I be able to use my cards for purchases during the upgrade? Cards will be on reduced limits and you will need to record your transactions beginning at 10:00PM on August 29 through approximately 9:00AM on September 2.
How will I be able to use my cards at ATMs during the upgrade? Beginning at 10:00PM on August 29 through approximately 9:00AM on September 2, you will not be able to do balance inquiries or balance transfers at any ATM. You will see a message “Transaction Currently Unavailable” should you try and perform any of these actions during the upgrade. Deposits made at our ATM from August 29 to September 2 will not post to your account until September 2.
Will my card number and PIN change? No, your current Downeast CU card number and PIN will remain the same.
Statements and Notices
Will my account statements change? Yes, your savings and checking account statements will have a fresh, new, updated look. Statements are mailed to Primary Account Owners only.
Will I receive paper statements or eStatements? If you have elected to receive eStatements for one or more of your accounts, all of your account statements (for which you are the Primary Owner) will be eStatements.
Will I be able to see check images through Online Banking? Yes, you will have access to check images after September 2. However, check images prior to September 2 will not be available after the upgrade. Online Banking members may want to download copies of check images that you may need prior to August 29 or call us at 800.427.1223 to obtain a copy.
Loans
Will automatic payments to my loans continue as scheduled? Yes, your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.
Online Banking and Bill Pay
Will I still see all of my accounts in Online Banking? Yes, you will see all of the accounts and some additional loan information will display. However, account history prior to September 2 will not be available. Online Banking members can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX formats before August 29. Statements will be available to those enrolled in eStatements.
Will the technology upgrade change the Online Banking and Bill Pay service? No, Online Banking and Bill Pay will remain the same.
Will I still see my Online Banking account pseudo names or nicknames? Yes, you will continue to see nicknames, but account nicknames over 16 characters will get shortened.
Will I still receive the alerts I have set up in Online Banking? Yes, the alerts currently set up will stay the same as they are today.
Will account transaction history be accessible in Online Banking after the technology upgrade? 18 months of statements will carry over from the old system. Account transaction history will build forward starting September 2. Online Banking members that need access to more than 18 months of statements can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX formats before August 29.
What if I have scheduled bills to be paid during the technology upgrade? All online bill payments scheduled to occur during or after the technology upgrade will process normally. Online Banking and Bill Pay functionality will be available the morning of September 2.
Will my pending scheduled payments still be set up in Bill Pay? Yes, your scheduled payments will carry over. Online Banking and Bill Pay functionality will be available the morning of September 2.
Audio Response
Will Audio Response be available during the technology upgrade? No, Audio Response will NOT be available. You can access the new platform on or after September 2.
Will the Audio Response phone number change? No, the number will be the same as before: 207.427.3720.
Will my PIN for Audio Response change? Yes, when you call on or after September 2 to access Telephone Banking, you will need to set up a new password/PIN. You must know your account number to set up your new password/PIN.
Visit this page for the most up-to-date information regarding these exciting changes. If you have any questions or concerns about our upgrade, please call 800.427.1223 or visit a branch nearest you.
